Initially, employers lodged claims under TERS by emailing a designated UIF
email address. However, to simplify and expedite the application process, the
UIF has recently developed an online portal to lodge claims under TERS.
To assist employers in lodging a claim under TERS using the online
application process, the steps to be taken are as follows:
Step One: Go to Website
Enter the URL https://uifecc.labour.gov.za/covid19
into any web browser.
Step Two: Register as User
Register as a user by clicking on the “Register” button which
appears on the top left of the application system homepage.
The employer will have to register as a user of the online platform by
providing certain information such as, for example, the employer’s UIF
reference number and then create a user password.
Step Three: Login Using User Profile
After successfully registering as a user by completing and submitting the
above information, the employer will be prompted to further login by entering
their UIF reference number as their username and their newly created password.
Step Four: Register as Employer
The employer will then have to further register by capturing its entity’s
details including, for example, their PAYE number and chosen payment medium.
After having captured these details, the employer will click the “Proceed”
button at the bottom of the registration page.
Step Five: Accept Terms and Conditions of Memorandum of Agreement
between UIF and Employer
The employer will then have to accept the terms and conditions of the
relevant MOA, which will be displayed on the screen, by clicking “Accept”.
Step Six: Accept Terms and Conditions of the Letter of Undertaking
The same process will then have to be followed in respect of the terms and
conditions provided in the Letter of Undertaking.
Step Seven: Confirmation of Bank Details
The employer will then have to confirm their bank account details by
uploading a PDF document of their bank confirmation in the form of a latest
bank statement.
Step Eight: Capturing Affected Employees’ Details
The employer will then have to enter the relevant details of their affected
employees, in this regard the employer has an option of doing so by either
uploading CSV files (which are Microsoft excel templates provided by the UIF
and which have to be converted to CSV files) or capturing their affected
employees’ individual details on the online platform.
Step Nine: Wait for Email Confirmation
Once the above has been completed, the employer should be directed to a page
providing: “Employee details has been successfully loaded. An email will be
sent to client once a claim has been processed.”
Although this online application process is a commendable initiative on the
part of the UIF in expediting the application process, the employer should be
cautioned that it potentially removes the possibility of re-negotiation of
unfavourable terms in the MOA by omitting a step providing an employer with the
option to do so. Should employers need assistance in dealing with these issues
they should seek further legal advice in this regard.
(With Permission from Cliffe Dekker Hofmeyr Law Firm)